Table of Contents

1 Introduction

    1.1 Objectives of the Study 

    1.2 Market Definition 

           1.2.1 Market Scope

           1.2.2 Markets Covered

           1.2.3 Year

    1.3 Currency 

    1.4 Limitations 

    1.5 Stakeholders

2 Research Methodology

    2.1 Research Data 

    2.2 Secondary Data 

           2.2.1 Key Data From Secondary Sources

    2.3 Primary Data 

           2.3.1 Key Data From Primary Sources

           2.3.2 Key Industry Insights

    2.4 Market Size Estimation 

           2.4.1 Bottom-Up Approach

           2.4.2 Top-Down Approach

    2.5 Market Breakdown and Data Triangulation 

           2.5.1 Assumptions

3 Executive Summary

4 Premium Insights

    4.1 Attractive Market Opportunities in OSS/BSS Market 

    4.2 Operation Support System Market – Top Solution Segment 

    4.3 Global OSS/BSS Market 

    4.4 OSS/BSS Region - Wise Market Potential 

    4.5 OSS/BSS End User Market 

    4.6 Life Cycle Analysis, By Region, 2015

5 Market Overview

    5.1 Introduction 

    5.2 Evolution 

    5.3 Market Segmentation 

    5.4 Market Dynamics 

           5.4.1 Drivers

                    5.4.1.1 Cost-Effective Business Processes to Gain Competitive Edge in the Industry

                    5.4.1.2 OSS/BSS Supports Standards Framed By Communication Service Providers (CSP’s) and Government

           5.4.2 Restraints

                    5.4.2.1 Gap Between Order Activation and Processing Dissatisfies the Customers

                    5.4.2.2 Requirement of Highly Proficient Specialists By New Telecom Operators to Manage OSS/BSS Functions

           5.4.3 Opportunities

                    5.4.3.1 Adaptation of Big Data, M2M, and Virtualization

                    5.4.3.2 Transition to Next Generation Network

           5.4.4 Challenges

                    5.4.4.1 Difficult to Deploy OSS/BSS Solutions in Traditional Systems

                    5.4.4.2 Dynamic Business Nature of Telecom Operators

6 Operation Support System Market by Industry Trends

    6.1 Introduction 

    6.2 Top Vendors Ecosystems 

    6.3 Strategic Benchmarking 

           6.3.1 Product Enhancements and Expansions

           6.3.2 Mergers and Acquisitions, Strategic Agreements, and Joint Ventures

    6.4 Value Chain

7 Global Market Analysis, By Solution

    7.1 Introduction

8 Global Operation Support System Market Analysis, By OSS Solution

    8.1 Introduction 

    8.2 Network Planning & Design 

    8.3 Service Delivery 

    8.4 Service Fulfillment 

    8.5 Service Assurance 

    8.6 Customer Care 

    8.7 Others

9 Global Business Support System Market Analysis, By BSS Solution

    9.1 Introduction 

    9.2 Customer Management 

    9.3 Product/Service Management 

    9.4 Revenue Management 

    9.5 Order Management 

    9.6 Others

10 Global Operation Support System Market Analysis, By End User

     10.1 Introduction 

     10.2 Telecom Enterprises 

     10.3 BFSI 

     10.4 Retail 

     10.5 Government 

     10.6 Manufacturing 

     10.7 Others

11 Global OSS/BSS Market Analysis: By Region

     11.1 Introduction 

     11.2 North America 

     11.3 Europe 

     11.4 Asia-Pacific 

     11.5 Middle East and Africa 

     11.6 Latin America

12 Competitive Landscape

     12.1 Overview 

     12.2 Competitive Situation and Trends 

             12.2.1 Mergers & Acquisitions

             12.2.2 Agreements, Partnerships, Alliances, and Collaborations

             12.2.3 New Product Developments

13 Company Profiles

     13.1 Introduction 

(Overview, Financials, Products & Services, Strategy, and Developments)*

     13.2 Amdocs 

     13.3 Accenture 

     13.4 Hewlett - Packard (HP) 

     13.5 IBM 

     13.6 Oracle Corporation 

     13.7 Tata Consultancy Services (TCS) 

     13.8 Ericsson 

     13.9 Tech Mahindra 

     13.10 Huawei Technology 

     13.11 Nokia Networks

List of Tables (74 Tables)

Table 1 OSS/BSS Market Size and Growth Rate, 2013–2020 (USD Million, Y-O-Y %)

Table 2 Increasing New Business Standards and Cost Saving While Managing Networks is Facilitiaced By OSS/BSS Solutions is Driving the Growth of Operation Support System Market

Table 3 Lack of Highly Proficient Specialist in OSS/BSS Processes Field is Hammering the Growth of the OSS/BSS Market

Table 4 Adoptation of M2M, Big Data, and Virtulization With Next Generation Network Archtecture is Generating Huge Opportunities for the OSS/BSS Market

Table 5 Integrating OSS/BSS is A Key Challenge for the Growth of This Market

Table 6 Global OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)

Table 7 Global OSS/BSS Market Size, By End User, 2013–2020 (USD Million)

Table 8 Operation Support System Market Size, By Solution, 2013–2020 (USD Million)

Table 9 Network Planning & Design Market Size, By Region, 2013–2020 (USD Million)

Table 10 Network Planning Design Market Size, By End User, 2013–2020 (USD Million)

Table 11 Service Delivery Market Size, By Region, 2013–2020 (USD Million)

Table 12 Service Delivery Market Size, By End User, 2013–2020 (USD Million)

Table 13 Service Fulfillment Market Size, By Region, 2013–2020 (USD Million)

Table 14 Service Fulfillment Market Size, By End User, 2013–2020 (USD Million)

Table 15 Services Assurance Market Size, By Region, 2013–2020 (USD Million)

Table 16 Service Assurance Market Size, By End User, 2013–2020 (USD Million)

Table 17 Customer Care Market Size, By Region, 2013–2020 (USD Million)

Table 18 Customer Care Market Size, By End User, 2013–2020 (USD Million)

Table 19 Others Solution Market Size, By Region, 2013–2020 (USD Million)

Table 20 Others Solution Market Size, By End User, 2013–2020 (USD Million)

Table 21 Business Support System Market Size, By BSS Solution, 2013–2020 (USD Million)

Table 22 Customer Management Market Size, By Region, 2013–2020 (USD Million)

Table 23 Customer Management Market Size, By End User, 2013–2020 (USD Million)

Table 24 Product/Service Management Market Size, By Region, 2013–2020 (USD Million)

Table 25 Product/Service Management Market Size, By End User, 2013–2020 (USD Million)

Table 26 Revenue Management Market Size, By Region, 2013–2020 (USD Million)

Table 27 Revenue Management Market Size, By End User, 2013–2020 (USD Million)

Table 28 Order Management Market Size, By Region, 2013–2020 (USD Million)

Table 29 Order Management Market Size, By End User, 2013–2020 (USD Million)

Table 30 Others Market Size, By Region, 2013–2020 (USD Million)

Table 31 Others Market Size, By End User, 2013–2020 (USD Million)

Table 32 Global Operation Support System Market Size, By End User, 2013–2020 (USD Million)

Table 33 Telecom: Global Operation Support System Market Size, By OSS Solution, 2013–2020 (USD Million)

Table 34 Telecom: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)

Table 35 BFSI: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 36 BFSI: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)

Table 37 BFSI: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)

Table 38 BFSI: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 39 Retail: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)

Table 40 Retail: Global OSS/BSS Market Size, By BSS Solutions, 2013–2020 (USD Million)

Table 41 Retail: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 42 Government: Global Operation Support System Market Size, By OSS Solution, 2013–2020 (USD Million)

Table 43 Government: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)

Table 44 Government: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 45 Manufacturing: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)

Table 46 Manufacturing: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)

Table 47 Manufacturing: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 48 Others: Global OSS/BSS Market Size, By OSS Solution, 2013–2020 (USD Million)

Table 49 Others: Global OSS/BSS Market Size, By BSS Solution, 2013–2020 (USD Million)

Table 50 Others: Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 51 Global OSS/BSS Market Size, By Region, 2013–2020 (USD Million)

Table 52 North America OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)

Table 53 North America OSS Market Size, By Solution, 2013–2020 (USD Million)

Table 54 North America BSS Market Size, By Solution, 2013–2020 (USD Million)

Table 55 North America Operation Support System Market Size, By End User, 2013–2020 (USD Million)

Table 56 Europe OSS/BSS Market Size, By Solution, 2013–2020 (USD Million)

Table 57 Europe OSS Market Size, By Solution, 2013–2020 (USD Million)

Table 58 Europe BSS Market Size, By Solution, 2013–2020 (USD Million)

List of Figures (74 Figures)

Figure 1 Research Design

Figure 2 Market Size Estimation Methodology: Bottom Up Approach

Figure 3 Market Size Estimation Methodology: Top-Down Approach

Figure 4 Breakdown of Primary Interviews: By Company Type, Designation, and Region

Figure 5 Market Breakdown Data Triangulation Approach

Figure 6 OSS / BSS Market Size, Regional Snapshot (2015-2020): Latin America is Expected to Grow at Highest CAGR in the Next Five Years

Figure 7 OSS/BSS Market Size, End-User Snapshot (2015-2020): Market for Manufacturing is Expected to Grow With the Highest CAGR in the During the Forecast Period

Figure 8 Operation Support System Market Size, Solution Snapshot (2015-2020): Service Delivery is Expected to Dominate the Market By 2020

Figure 9 BSS Market Size, Solution Snapshot (2015-2020): Order Management is Expected to Grow With the Highest CAGR in the During the Forecast Period

Figure 10 OSS/BSS Market Share, 2015 – North America is Expected to Exhibit the Highest Market Share in 2015

Figure 11 Rise in Adoption of Network Planning & Design, Billing and Customer Management Solutions are the Key Drivers for the OSS/BSS Market

Figure 12 OSS Solutions is Expected to Gain the Highest Traction in Terms of CAGR and Market Size

Figure 13 North America to Hold the Largest Share in the OSS/BSS Market in 2015

Figure 14 North America is Expected to Dominate the OSS/BSS Market

Figure 15 Telecom Enterprise Will Continue to Dominate the OSS/BSS Market in the Coming Five Years

Figure 16 Middle East & Africa to Enter Growth Stage While Europe is Expected to Soon Enter the Mature Phase

Figure 17 Operation Support System Market Segmentation

Figure 18 Market Dynamics of OSS/BSS Market

Figure 19 Strategic Benchmarking: Amdocs’s New Product to Provide Better Customer Management Facilities to Telecom Users

Figure 20 Strategic Benchmarking: Accenture Adopted Inorganic Strate Gies to Grow in the OSS/BSS Market

Figure 21 OSS Solution is Leading the OSS/BSS Market By Solutions

Figure 22 Telecom Enterprise to Lead the Global OSS/BSS Market, By End User

Figure 23 Network Planning & Design Market to Exhibit the Fastest Growth Rate in the OSS Solution Market

Figure 24 Network Planning and Design is Expected to Show Highest CAGR Growth Rate in the Latin America Region

Figure 25 Network Planning and Design is Expected to Register Highest Growth in Telecom Sector

Figure 26 Service Delivery is Expected to Show Highest Growth in La Region

Figure 27 Service Delivery to Exhibit Highest Growth in Telecom Sector

Figure 28 Service Fulfilment is Expected to Exhibit Highest Growth in Latin America

Figure 29 Service Fulfilment is Expected to Exhibit Highest Growth in Latin America

Figure 30 Service Assurance Market is Expected to Exhibit Highest CAGR Growth in Latin America Region

Figure 31 Service Assurance Market to Exhibit Highest Growth in the Telecom Sector

Figure 32 Customer Care Market is Expected to Exhibit Highest CAGR Growth in Latin America

Figure 33 Customer Care Market is Expected to Show Highest Growth in the Telecom Sector

Figure 34 Others Solution is Expected to Exhibit Highest Growth in Latin America

Figure 35 Others Solution is Expected to Exhibit Highest Growth in the Telecom Sector

Figure 36 Customer Management is Leading the BSS Market, By BSS Solution

Figure 37 Customer Management is Expected to Register Highest Growth in Latin America Region

Figure 38 Manufacturing is Expected to Register Highest Growth in Global OSS/BSS Market

Figure 39 Product/Service Management is Expected to Exhibit Highest CAGR Growth in Latin America

Figure 40 Product/Service Management to Register Highest Growth in the Telecom Sector

Figure 41 Revenue Management to Exhibit Highest Growth in Latin America

Figure 42 Revenue Management to Witness Highest Growth in the Telecom Sector

Figure 43 Order Management Market to Exhibit Highest Growth in the Latin America Region

Figure 44 Order Management Market to Exhibit Highest Growth in the Telecom Sector

Figure 45 Others Market to Exhibit Considerable Growth in Latin America

Figure 46 Others Market to Exhibit Highest Growth in the Telecom Sector

Figure 47 Global OSS/BSS Market, By End User

Figure 48 Telecom, BFSI & Government are the Top Three End Users Estimated to Register Considerable Growth During the Forecast Period

Figure 49 Latin America Will Exhibit the Highest Growth Rate in the OSS/BSS Market

Figure 50 North America OSS/BSS Market: Snapshot

Figure 51 Europe Operation Support System Market: Snapshot

Figure 52 Asia-Pacific OSS/BSS Market: Snapshot

Figure 53 Middle East and Africa OSS/BSS Market: Snapshot

Figure 54 Latin America OSS/BSS Market: Snapshot

Figure 55 Companies Adopted Mergers & Acquisitions as the Key Growth Strategies From 2013-2015

Figure 56 Market Evaluation Framework

Figure 57 Battle for Market Share: Agreements, Partnerships, and Collaborations are the Key Strategies

Figure 58 Geographic Revenue Mix of Top Market Players

Figure 59 Amdocs: Company Snapshot

Figure 60 Accenture: Company Snapshot

Figure 61 Accenture: SWOT Analysis

Figure 62 Hewlett-Packard: Company Snapshot

Figure 63 Hewlett-Packard: SWOT Analysis

Figure 64 IBM: Company Snapshot

Figure 65 IBM: SWOT Analysis

Figure 66 Oracle: Company Snapshot

Figure 67 Oracle: SWOT Analysis

Figure 68 TCS: Company Snapshot

Figure 69 TCS: SWOT Analysis

Figure 70 Ericsson: Company Snapshot

Figure 71 Tech Mahindra: Company Snapshot

Figure 72 Huawei Technology: Company Snapshot

Figure 73 Nokia Networks: Company Snapshot

Figure 74 Nokia Networks: SWOT Analysis