Table of Contents

Global ITSM Software Market Size, Status and Forecast 2025

1 Industry Overview of ITSM Software

1.1 ITSM Software Market Overview

1.1.1 ITSM Software Product Scope

1.1.2 Market Status and Outlook

1.2 Global ITSM Software Market Size and Analysis by Regions (2013-2018)

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 ITSM Software Market by Type

1.3.1 On-premises

1.3.2 Cloud-Based

1.4 ITSM Software Market by End Users/Application

1.4.1 Small and Medium Enterprises (SMEs)

1.4.2 Large Enterprises

2 Global ITSM Software Competition Analysis by Players

2.1 ITSM Software Market Size (Value) by Players (2013-2018)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 ManageEngine

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 ITSM Software Revenue (Million USD) (2013-2018)

3.1.5 Recent Developments

3.2 SysAid Technologies

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 ITSM Software Revenue (Million USD) (2013-2018)

3.2.5 Recent Developments

3.3 Atlassian

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 ITSM Software Revenue (Million USD) (2013-2018)

3.3.5 Recent Developments

3.4 QuickBase

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 ITSM Software Revenue (Million USD) (2013-2018)

3.4.5 Recent Developments

3.5 BOSS Solutions

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 ITSM Software Revenue (Million USD) (2013-2018)

3.5.5 Recent Developments

3.6 Remedy IT Service Management

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 ITSM Software Revenue (Million USD) (2013-2018)

3.6.5 Recent Developments

3.7 iSupport Software

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 ITSM Software Revenue (Million USD) (2013-2018)

3.7.5 Recent Developments

3.8 SMART Service Desk

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 ITSM Software Revenue (Million USD) (2013-2018)

3.8.5 Recent Developments

3.9 GoToAssist

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 ITSM Software Revenue (Million USD) (2013-2018)

3.9.5 Recent Developments

3.10 Vision Helpdesk

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 ITSM Software Revenue (Million USD) (2013-2018)

3.10.5 Recent Developments

3.11 OneSoft Connect

3.12 PagerDuty

3.13 Giva

3.14 BMC Software

3.15 OMNINET

3.16 TOPdesk

3.17 SolarWinds MSP

3.18 Alloy Software

3.19 Tecnoteca

3.20 iET Solutions

4 Global ITSM Software Market Size by Type and Application (2013-2018)

4.1 Global ITSM Software Market Size by Type (2013-2018)

4.2 Global ITSM Software Market Size by Application (2013-2018)

4.3 Potential Application of ITSM Software in Future

4.4 Top Consumer/End Users of ITSM Software

5 United States ITSM Software Development Status and Outlook

5.1 United States ITSM Software Market Size (2013-2018)

5.2 United States ITSM Software Market Size and Market Share by Players (2013-2018)

5.3 United States ITSM Software Market Size by Application (2013-2018)

6 EU ITSM Software Development Status and Outlook

6.1 EU ITSM Software Market Size (2013-2018)

6.2 EU ITSM Software Market Size and Market Share by Players (2013-2018)

6.3 EU ITSM Software Market Size by Application (2013-2018)

7 Japan ITSM Software Development Status and Outlook

7.1 Japan ITSM Software Market Size (2013-2018)

7.2 Japan ITSM Software Market Size and Market Share by Players (2013-2018)

7.3 Japan ITSM Software Market Size by Application (2013-2018)

8 China ITSM Software Development Status and Outlook

8.1 China ITSM Software Market Size (2013-2018)

8.2 China ITSM Software Market Size and Market Share by Players (2013-2018)

8.3 China ITSM Software Market Size by Application (2013-2018)

9 India ITSM Software Development Status and Outlook

9.1 India ITSM Software Market Size (2013-2018)

9.2 India ITSM Software Market Size and Market Share by Players (2013-2018)

9.3 India ITSM Software Market Size by Application (2013-2018)

10 Southeast Asia ITSM Software Development Status and Outlook

10.1 Southeast Asia ITSM Software Market Size (2013-2018)

10.2 Southeast Asia ITSM Software Market Size and Market Share by Players (2013-2018)

10.3 Southeast Asia ITSM Software Market Size by Application (2013-2018)

11 Market Forecast by Regions, Type and Application (2018-2025)

11.1 Global ITSM Software Market Size (Value) by Regions (2018-2025)

11.1.1 United States ITSM Software Revenue and Growth Rate (2018-2025)

11.1.2 EU ITSM Software Revenue and Growth Rate (2018-2025)

11.1.3 Japan ITSM Software Revenue and Growth Rate (2018-2025)

11.1.4 China ITSM Software Revenue and Growth Rate (2018-2025)

11.1.5 India ITSM Software Revenue and Growth Rate (2018-2025)

11.1.6 Southeast Asia ITSM Software Revenue and Growth Rate (2018-2025)

11.2 Global ITSM Software Market Size (Value) by Type (2018-2025)

11.3 Global ITSM Software Market Size by Application (2018-2025)

12 ITSM Software Market Dynamics

12.1 ITSM Software Market Opportunities

12.2 ITSM Software Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 ITSM Software Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 ITSM Software Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

List of Tables and Figures

Figure Global ITSM Software Market Size (Million USD) Status and Outlook (2013-2018)

Table Global ITSM Software Revenue (Million USD) Comparison by Regions (2013-2018)

Figure Global ITSM Software Market Share by Regions (2013-2018)

Figure United States ITSM Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure EU ITSM Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure Japan ITSM Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure China ITSM Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure India ITSM Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure Southeast Asia ITSM Software Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Table Global ITSM Software Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)

Figure Global ITSM Software Revenue Market Share by Type in 2017

Figure On-premises Market Size (Million USD) and Growth Rate (2013-2018)

Figure Cloud-Based Market Size (Million USD) and Growth Rate (2013-2018)

Figure Global ITSM Software Market Share by Application in 2017

Figure ITSM Software Market Size (Million USD) and Growth Rate in Small and Medium Enterprises (SMEs) (2013-2018)

Figure ITSM Software Market Size (Million USD) and Growth Rate in Large Enterprises (2013-2018)

Figure ITSM Software Market Size (Million USD) and Growth Rate in Applications 3 (2013-2018)

Table ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure ITSM Software Market Size Share by Players in 2013

Figure ITSM Software Market Size Share by Players in 2017

Table ManageEngine Basic Information List

Table ITSM Software Business Revenue (Million USD) of ManageEngine (2013-2018)

Figure ManageEngine ITSM Software Business Revenue Market Share (2013-2018)

Table SysAid Technologies Basic Information List

Table ITSM Software Business Revenue (Million USD) of SysAid Technologies (2013-2018)

Figure SysAid Technologies ITSM Software Business Revenue Market Share (2013-2018)

Table Atlassian Basic Information List

Table ITSM Software Business Revenue (Million USD) of Atlassian (2013-2018)

Figure Atlassian ITSM Software Business Revenue Market Share (2013-2018)

Table QuickBase Basic Information List

Table ITSM Software Business Revenue (Million USD) of QuickBase (2013-2018)

Figure QuickBase ITSM Software Business Revenue Market Share (2013-2018)

Table BOSS Solutions Basic Information List

Table ITSM Software Business Revenue (Million USD) of BOSS Solutions (2013-2018)

Figure BOSS Solutions ITSM Software Business Revenue Market Share (2013-2018)

Table Remedy IT Service Management Basic Information List

Table ITSM Software Business Revenue (Million USD) of Remedy IT Service Management (2013-2018)

Figure Remedy IT Service Management ITSM Software Business Revenue Market Share (2013-2018)

Table iSupport Software Basic Information List

Table ITSM Software Business Revenue (Million USD) of iSupport Software (2013-2018)

Figure iSupport Software ITSM Software Business Revenue Market Share (2013-2018)

Table SMART Service Desk Basic Information List

Table ITSM Software Business Revenue (Million USD) of SMART Service Desk (2013-2018)

Figure SMART Service Desk ITSM Software Business Revenue Market Share (2013-2018)

Table GoToAssist Basic Information List

Table ITSM Software Business Revenue (Million USD) of GoToAssist (2013-2018)

Figure GoToAssist ITSM Software Business Revenue Market Share (2013-2018)

Table Vision Helpdesk Basic Information List

Table ITSM Software Business Revenue (Million USD) of Vision Helpdesk (2013-2018)

Figure Vision Helpdesk ITSM Software Business Revenue Market Share (2013-2018)

Table OneSoft Connect Basic Information List

Table ITSM Software Business Revenue (Million USD) of OneSoft Connect (2013-2018)

Figure OneSoft Connect ITSM Software Business Revenue Market Share (2013-2018)

Table PagerDuty Basic Information List

Table ITSM Software Business Revenue (Million USD) of PagerDuty (2013-2018)

Figure PagerDuty ITSM Software Business Revenue Market Share (2013-2018)

Table Giva Basic Information List

Table ITSM Software Business Revenue (Million USD) of Giva (2013-2018)

Figure Giva ITSM Software Business Revenue Market Share (2013-2018)

Table BMC Software Basic Information List

Table ITSM Software Business Revenue (Million USD) of BMC Software (2013-2018)

Figure BMC Software ITSM Software Business Revenue Market Share (2013-2018)

Table OMNINET Basic Information List

Table ITSM Software Business Revenue (Million USD) of OMNINET (2013-2018)

Figure OMNINET ITSM Software Business Revenue Market Share (2013-2018)

Table TOPdesk Basic Information List

Table ITSM Software Business Revenue (Million USD) of TOPdesk (2013-2018)

Figure TOPdesk ITSM Software Business Revenue Market Share (2013-2018)

Table SolarWinds MSP Basic Information List

Table ITSM Software Business Revenue (Million USD) of SolarWinds MSP (2013-2018)

Figure SolarWinds MSP ITSM Software Business Revenue Market Share (2013-2018)

Table Alloy Software Basic Information List

Table ITSM Software Business Revenue (Million USD) of Alloy Software (2013-2018)

Figure Alloy Software ITSM Software Business Revenue Market Share (2013-2018)

Table Tecnoteca Basic Information List

Table ITSM Software Business Revenue (Million USD) of Tecnoteca (2013-2018)

Figure Tecnoteca ITSM Software Business Revenue Market Share (2013-2018)

Table iET Solutions Basic Information List

Table ITSM Software Business Revenue (Million USD) of iET Solutions (2013-2018)

Figure iET Solutions ITSM Software Business Revenue Market Share (2013-2018)

Table Global ITSM Software Market Size (Million USD) by Product (2013-2018)

Figure Global ITSM Software Revenue Market Share (%) by Product (2013-2018)

Figure Global ITSM Software Market Share by Product in 2017

Table Global ITSM Software Market Size by Application (2013-2018)

Figure Global ITSM Software Revenue Market Share (%) by Application in 2017

Table Top Consumer/End Users of ITSM Software

Figure United States ITSM Software Market Size (Million USD) and Growth Rate (2013-2018)

Table United States ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure United States ITSM Software Market Size Share by Players in 2013

Figure United States ITSM Software Market Size Share by Players in 2017

Table United States ITSM Software Market Size by Application (2013-2018)

Figure United States ITSM Software Revenue Market Share (%) by Application (2013-2018)

Figure United States ITSM Software Market Size Share by Application in 2017

Figure EU ITSM Software Market Size (Million USD) and Growth Rate (2013-2018)

Table EU ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure EU ITSM Software Market Size Share by Players in 2013

Figure EU ITSM Software Market Size Share by Players in 2017

Table EU ITSM Software Market Size by Application (2013-2018)

Figure EU ITSM Software Revenue Market Share (%) by Application (2013-2018)

Figure EU ITSM Software Market Size Share by Application in 2017

Figure Japan ITSM Software Market Size (Million USD) and Growth Rate (2013-2018)

Table Japan ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure Japan ITSM Software Market Size Share by Players in 2013

Figure Japan ITSM Software Market Size Share by Players in 2017

Table Japan ITSM Software Market Size by Application (2013-2018)

Figure Japan ITSM Software Revenue Market Share (%) by Application (2013-2018)

Figure Japan ITSM Software Market Size Share by Application in 2017

Figure China ITSM Software Market Size (Million USD) and Growth Rate (2013-2018)

Table China ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure China ITSM Software Market Size Share by Players in 2013

Figure China ITSM Software Market Size Share by Players in 2017

Table China ITSM Software Market Size by Application (2013-2018)

Figure China ITSM Software Revenue Market Share (%) by Application (2013-2018)

Figure China ITSM Software Market Size Share by Application in 2017

Figure India ITSM Software Market Size (Million USD) and Growth Rate (2013-2018)

Table India ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure India ITSM Software Market Size Share by Players in 2013

Figure India ITSM Software Market Size Share by Players in 2017

Table India ITSM Software Market Size by Application (2013-2018)

Figure India ITSM Software Revenue Market Share (%) by Application (2013-2018)

Figure India ITSM Software Market Size Share by Application in 2017

Figure Southeast Asia ITSM Software Market Size (Million USD) and Growth Rate (2013-2018)

Table Southeast Asia ITSM Software Market Size (Million USD) by Players (2013-2018)

Figure Southeast Asia ITSM Software Market Size Share by Players in 2013

Figure Southeast Asia ITSM Software Market Size Share by Players in 2017

Table Southeast Asia ITSM Software Market Size by Application (2013-2018)

Figure Southeast Asia ITSM Software Revenue Market Share (%) by Application (2013-2018)

Figure Southeast Asia ITSM Software Market Size Share by Application in 2017

Figure Global ITSM Software Market Size and Growth Rate (2018-2025)

Table Global ITSM Software Market Size (Million USD) by Regions (2018-2025)

Figure Global ITSM Software Market Size Share (2018-2025)

Figure Global ITSM Software Market Size Share by Regions in 2025

Figure United States ITSM Software Revenue (Million USD) and Growth Rate (2018-2025)

Figure EU ITSM Software Revenue (Million USD) and Growth Rate (2018-2025)

Figure Japan ITSM Software Revenue (Million USD) and Growth Rate (2018-2025)

Figure China ITSM Software Revenue (Million USD) and Growth Rate (2018-2025)

Figure India ITSM Software Revenue (Million USD) and Growth Rate (2018-2025)

Figure Southeast Asia ITSM Software Revenue (Million USD) and Growth Rate (2018-2025)

Table Global ITSM Software Market Size (Million USD) by Type (2018-2025)

Figure Global ITSM Software Market Size Share by Type in 2018

Figure Global ITSM Software Market Size Share by Type in 2025

Table Global ITSM Software Market Size (Million USD) by Application (2018-2025)

Figure Global ITSM Software Market Size (Million USD) by Application in 2018

Figure Global ITSM Software Market Size (Million USD) by Application in 2025