Table of Contents

Global Call Center Outsourcing Market Size, Status and Forecast 2025

1 Industry Overview of Call Center Outsourcing

1.1 Call Center Outsourcing Market Overview

1.1.1 Call Center Outsourcing Product Scope

1.1.2 Market Status and Outlook

1.2 Global Call Center Outsourcing Market Size and Analysis by Regions (2013-2018)

1.2.1 United States

1.2.2 EU

1.2.3 Japan

1.2.4 China

1.2.5 India

1.2.6 Southeast Asia

1.3 Call Center Outsourcing Market by End Users/Application

1.3.1 BFSI

1.3.2 Retail

1.3.3 Government

1.3.4 IT & Telecommunication

1.3.5 Defense Aerospace & Intelligence

1.3.6 Telecommunications & IT

1.3.7 Manufacturing

2 Global Call Center Outsourcing Competition Analysis by Players

2.1 Call Center Outsourcing Market Size (Value) by Players (2013-2018)

2.2 Competitive Status and Trend

2.2.1 Market Concentration Rate

2.2.2 Product/Service Differences

2.2.3 New Entrants

2.2.4 The Technology Trends in Future

3 Company (Top Players) Profiles

3.1 Xerox Corporation

3.1.1 Company Profile

3.1.2 Main Business/Business Overview

3.1.3 Products, Services and Solutions

3.1.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.1.5 Recent Developments

3.2 IBM Global Services

3.2.1 Company Profile

3.2.2 Main Business/Business Overview

3.2.3 Products, Services and Solutions

3.2.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.2.5 Recent Developments

3.3 CGS

3.3.1 Company Profile

3.3.2 Main Business/Business Overview

3.3.3 Products, Services and Solutions

3.3.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.3.5 Recent Developments

3.4 Datamark, Inc.

3.4.1 Company Profile

3.4.2 Main Business/Business Overview

3.4.3 Products, Services and Solutions

3.4.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.4.5 Recent Developments

3.5 Infinit Contact

3.5.1 Company Profile

3.5.2 Main Business/Business Overview

3.5.3 Products, Services and Solutions

3.5.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.5.5 Recent Developments

3.6 Five9

3.6.1 Company Profile

3.6.2 Main Business/Business Overview

3.6.3 Products, Services and Solutions

3.6.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.6.5 Recent Developments

3.7 Runway

3.7.1 Company Profile

3.7.2 Main Business/Business Overview

3.7.3 Products, Services and Solutions

3.7.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.7.5 Recent Developments

3.8 Invensis

3.8.1 Company Profile

3.8.2 Main Business/Business Overview

3.8.3 Products, Services and Solutions

3.8.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.8.5 Recent Developments

3.9 Infinit-O

3.9.1 Company Profile

3.9.2 Main Business/Business Overview

3.9.3 Products, Services and Solutions

3.9.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.9.5 Recent Developments

3.10 PSI

3.10.1 Company Profile

3.10.2 Main Business/Business Overview

3.10.3 Products, Services and Solutions

3.10.4 Call Center Outsourcing Revenue (Million USD) (2013-2018)

3.10.5 Recent Developments

3.11 Sitel Worldwide Corporation

4 Global Call Center Outsourcing Market Size by Application (2013-2018)

4.1 Global Call Center Outsourcing Market Size by Application (2013-2018)

4.2 Potential Application of Call Center Outsourcing in Future

4.3 Top Consumer/End Users of Call Center Outsourcing

5 United States Call Center Outsourcing Development Status and Outlook

5.1 United States Call Center Outsourcing Market Size (2013-2018)

5.2 United States Call Center Outsourcing Market Size and Market Share by Players (2013-2018)

5.3 United States Call Center Outsourcing Market Size by Application (2013-2018)

6 EU Call Center Outsourcing Development Status and Outlook

6.1 EU Call Center Outsourcing Market Size (2013-2018)

6.2 EU Call Center Outsourcing Market Size and Market Share by Players (2013-2018)

6.3 EU Call Center Outsourcing Market Size by Application (2013-2018)

7 Japan Call Center Outsourcing Development Status and Outlook

7.1 Japan Call Center Outsourcing Market Size (2013-2018)

7.2 Japan Call Center Outsourcing Market Size and Market Share by Players (2013-2018)

7.3 Japan Call Center Outsourcing Market Size by Application (2013-2018)

8 China Call Center Outsourcing Development Status and Outlook

8.1 China Call Center Outsourcing Market Size (2013-2018)

8.2 China Call Center Outsourcing Market Size and Market Share by Players (2013-2018)

8.3 China Call Center Outsourcing Market Size by Application (2013-2018)

9 India Call Center Outsourcing Development Status and Outlook

9.1 India Call Center Outsourcing Market Size (2013-2018)

9.2 India Call Center Outsourcing Market Size and Market Share by Players (2013-2018)

9.3 India Call Center Outsourcing Market Size by Application (2013-2018)

10 Southeast Asia Call Center Outsourcing Development Status and Outlook

10.1 Southeast Asia Call Center Outsourcing Market Size (2013-2018)

10.2 Southeast Asia Call Center Outsourcing Market Size and Market Share by Players (2013-2018)

10.3 Southeast Asia Call Center Outsourcing Market Size by Application (2013-2018)

11 Market Forecast by Regions and Application (2018-2025)

11.1 Global Call Center Outsourcing Market Size (Value) by Regions (2018-2025)

11.1.1 United States Call Center Outsourcing Revenue and Growth Rate (2018-2025)

11.1.2 EU Call Center Outsourcing Revenue and Growth Rate (2018-2025)

11.1.3 Japan Call Center Outsourcing Revenue and Growth Rate (2018-2025)

11.1.4 China Call Center Outsourcing Revenue and Growth Rate (2018-2025)

11.1.5 India Call Center Outsourcing Revenue and Growth Rate (2018-2025)

11.1.6 Southeast Asia Call Center Outsourcing Revenue and Growth Rate (2018-2025)

11.2 Global Call Center Outsourcing Market Size (Value) by Application (2018-2025)

11.3 The Market Drivers in Future

12 Call Center Outsourcing Market Dynamics

12.1 Call Center Outsourcing Market Opportunities

12.2 Call Center Outsourcing Challenge and Risk

12.2.1 Competition from Opponents

12.2.2 Downside Risks of Economy

12.3 Call Center Outsourcing Market Constraints and Threat

12.3.1 Threat from Substitute

12.3.2 Government Policy

12.3.3 Technology Risks

12.4 Call Center Outsourcing Market Driving Force

12.4.1 Growing Demand from Emerging Markets

12.4.2 Potential Application

13 Market Effect Factors Analysis

13.1 Technology Progress/Risk

13.1.1 Substitutes

13.1.2 Technology Progress in Related Industry

13.2 Consumer Needs Trend/Customer Preference

13.3 External Environmental Change

13.3.1 Economic Fluctuations

13.3.2 Other Risk Factors

14 Research Finding/Conclusion

15 Appendix

Methodology

Analyst Introduction

Data Source

List of Tables and Figures

Figure Global Call Center Outsourcing Market Size (Million USD) Status and Outlook (2013-2018)

Table Global Call Center Outsourcing Revenue (Million USD) Comparison by Regions (2013-2018)

Figure Global Call Center Outsourcing Market Share by Regions (2013-2018)

Figure United States Call Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure EU Call Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure Japan Call Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure China Call Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure India Call Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Figure Southeast Asia Call Center Outsourcing Market Size (Million USD) and Growth Rate by Regions (2013-2018)

Table Global Call Center Outsourcing Revenue (Million USD) and Growth Rate (%) Comparison by Product (2013-2018)

Figure Global Call Center Outsourcing Market Share by Application in 2017

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in BFSI (2013-2018)

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in Retail (2013-2018)

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in Government (2013-2018)

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in IT & Telecommunication (2013-2018)

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in Defense Aerospace & Intelligence (2013-2018)

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in Telecommunications & IT (2013-2018)

Figure Call Center Outsourcing Market Size (Million USD) and Growth Rate in Manufacturing (2013-2018)

Table Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure Call Center Outsourcing Market Size Share by Players in 2013

Figure Call Center Outsourcing Market Size Share by Players in 2017

Table Xerox Corporation Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Xerox Corporation (2013-2018)

Figure Xerox Corporation Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table IBM Global Services Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of IBM Global Services (2013-2018)

Figure IBM Global Services Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table CGS Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of CGS (2013-2018)

Figure CGS Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Datamark, Inc. Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Datamark, Inc. (2013-2018)

Figure Datamark, Inc. Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Infinit Contact Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Infinit Contact (2013-2018)

Figure Infinit Contact Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Five9 Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Five9 (2013-2018)

Figure Five9 Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Runway Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Runway (2013-2018)

Figure Runway Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Invensis Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Invensis (2013-2018)

Figure Invensis Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Infinit-O Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Infinit-O (2013-2018)

Figure Infinit-O Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table PSI Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of PSI (2013-2018)

Figure PSI Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Sitel Worldwide Corporation Basic Information List

Table Call Center Outsourcing Business Revenue (Million USD) of Sitel Worldwide Corporation (2013-2018)

Figure Sitel Worldwide Corporation Call Center Outsourcing Business Revenue Market Share (2013-2018)

Table Global Call Center Outsourcing Market Size by Application (2013-2018)

Figure Global Call Center Outsourcing Revenue Market Share (%) by Application in 2017

Table Top Consumer/End Users of Call Center Outsourcing

Figure United States Call Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)

Table United States Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure United States Call Center Outsourcing Market Size Share by Players in 2013

Figure United States Call Center Outsourcing Market Size Share by Players in 2017

Table United States Call Center Outsourcing Market Size by Application (2013-2018)

Figure United States Call Center Outsourcing Revenue Market Share (%) by Application (2013-2018)

Figure United States Call Center Outsourcing Market Size Share by Application in 2017

Figure EU Call Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)

Table EU Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure EU Call Center Outsourcing Market Size Share by Players in 2013

Figure EU Call Center Outsourcing Market Size Share by Players in 2017

Table EU Call Center Outsourcing Market Size by Application (2013-2018)

Figure EU Call Center Outsourcing Revenue Market Share (%) by Application (2013-2018)

Figure EU Call Center Outsourcing Market Size Share by Application in 2017

Figure Japan Call Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)

Table Japan Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure Japan Call Center Outsourcing Market Size Share by Players in 2013

Figure Japan Call Center Outsourcing Market Size Share by Players in 2017

Table Japan Call Center Outsourcing Market Size by Application (2013-2018)

Figure Japan Call Center Outsourcing Revenue Market Share (%) by Application (2013-2018)

Figure Japan Call Center Outsourcing Market Size Share by Application in 2017

Figure China Call Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)

Table China Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure China Call Center Outsourcing Market Size Share by Players in 2013

Figure China Call Center Outsourcing Market Size Share by Players in 2017

Table China Call Center Outsourcing Market Size by Application (2013-2018)

Figure China Call Center Outsourcing Revenue Market Share (%) by Application (2013-2018)

Figure China Call Center Outsourcing Market Size Share by Application in 2017

Figure India Call Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)

Table India Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure India Call Center Outsourcing Market Size Share by Players in 2013

Figure India Call Center Outsourcing Market Size Share by Players in 2017

Table India Call Center Outsourcing Market Size by Application (2013-2018)

Figure India Call Center Outsourcing Revenue Market Share (%) by Application (2013-2018)

Figure India Call Center Outsourcing Market Size Share by Application in 2017

Figure Southeast Asia Call Center Outsourcing Market Size (Million USD) and Growth Rate (2013-2018)

Table Southeast Asia Call Center Outsourcing Market Size (Million USD) by Players (2013-2018)

Figure Southeast Asia Call Center Outsourcing Market Size Share by Players in 2013

Figure Southeast Asia Call Center Outsourcing Market Size Share by Players in 2017

Table Southeast Asia Call Center Outsourcing Market Size by Application (2013-2018)

Figure Southeast Asia Call Center Outsourcing Revenue Market Share (%) by Application (2013-2018)

Figure Southeast Asia Call Center Outsourcing Market Size Share by Application in 2017

Figure Global Call Center Outsourcing Market Size and Growth Rate (2018-2025)

Table Global Call Center Outsourcing Market Size (Million USD) by Regions (2018-2025)

Figure Global Call Center Outsourcing Market Size Share (2018-2025)

Figure Global Call Center Outsourcing Market Size Share by Regions in 2025

Figure United States Call Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)

Figure EU Call Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)

Figure Japan Call Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)

Figure China Call Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)

Figure India Call Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)

Figure Southeast Asia Call Center Outsourcing Revenue (Million USD) and Growth Rate (2018-2025)

Table Global Call Center Outsourcing Market Size (Million USD) by Application (2018-2025)

Figure Global Call Center Outsourcing Market Size (Million USD) by Application in 2018

Figure Global Call Center Outsourcing Market Size (Million USD) by Application in 2025