Eckoh PLC (Eckoh) is a technology service company. The company engages in provision of multi-channel customer services and secure payment solutions. It also provides payment card industry data security standard (PCI DSS) compliant contact center solutions, interactive voice response (IVR) solutions, and mobile messaging solutions. The company operates in the UK, the US and France. Eckoh's provides secure payment solutions by payment card industry data security standards (PCI DSS) and call centers. The company's service contact center solutions include multi-channel services, IVR self- service, mobile services, outsourced contact centre, and intelligent call routing. The company provides CallGuard products that can be deployed on the customer's site or hosted in the cloud and allows contact centers to take card payments from customers without their agents seeing, hearing, or accessing card data in any way; Haloh-Audio Tokenisation for telephone payments; EckohPAY, which enables customers to make card payments over the phone, Web, or mobile devices; and PCI DSS Call Recording that delivers call recording needs of customers. The company's customer service solutions enable payments, transactions, and enquiries to be processed without the caller needing to talk to a contact center agent. It provides these solutions over the phone, Web, and mobile devices, as well as through contact center. The company also offers EckohROUTE, an intelligent call-routing solution that gives customers the control of how and where inbound calls are delivered. Eckoh's IVR self-service includes speech recognition. The IVR solutions provide call routing, find your nearest store or location, customer identification and verification, real-time information, customer data capture and customer surveys. Eckoh classifies its geographic segments into 3 regions the UK, the US, and rest of the world. In FY2017, the company generated 65.8% of the total revenue from the UK; followed by the US 32% and the remaining 2.2% is contributed by rest of the world.
Scope of the Report
-- About the Company - Historical Details, Current Ownership Structure and basic overview of Eckoh plc in terms of revenue, net income, and operating income.
-- Financials - Details about Eckoh plc listing status, annual financial reports (for the past 5 years), key financial highlights and region wise and category wise breakdown of their net revenue.
-- Products / Services - Listing of the company’s entire portfolio along with description of individual products / services providing a clear picture of their target audience.
-- Company SWOT Analysis - Outlines Eckoh plc’s strengths, weaknesses, and opportunities and threats facing the company.
-- Recent Developments - Showcases Eckoh plc’s recent developments including mergers, acquisitions, partnerships, collaborations, new product launches, investment and divestment plans.
-- Strategic Evaluation - Provides an overview of Eckoh plc’s corporate goals and strategic initiatives and evaluates their outcomes along with outlining any persisting legal issues and outlook of our in-house analyst panel on the particular company.
-- Technology Landscape - Details how the company allocates its IT budget across the core areas of its business, CIO/CTO Profile, Key IT Initiatives and Deals undertaken buy the company at present along with outlook.
Key Questions Answered
-- What domain does Eckoh plc operate and what are key points about it?
-- What is the product / service portfolio of Eckoh plc?
-- How has Eckoh plc performed financially from the 2013?
-- How does Eckoh plc rank among its peers in terms of revenue and market share?
-- What are Eckoh plc strengths and weaknesses and what opportunities and threats does it face?
-- What are Eckoh plc’s main growth strategies and how successful has the company been at implementing them?
-- What is the in-house technical capability of Eckoh plc? Where does it procure / outsource it?
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1. About the Company
1.1 History and Basic Facts
1.2 Ownership Structure and Key Executives
1.3 Head Office
1.4 Other Locations & Subsidiaries
1.5 List of Competitors
1.6 Employee Count & Distribution
2.1 Company Type (Listed / Unlisted)
2.2 Annual Statements
2.3 Key Financial Highlights
2.4 Region-wise Breakdown
3. Product / Services
4. SWOT Analysis
4.1 SWOT Overview
5. Recent Developments
5.1 Mergers & Acquisitions
5.2 Partnerships, Collaborations & Joint Ventures
5.3 New Product Launches
5.4 Business Expansion / Divestment
6. Strategic Evaluation
6.1 Corporate Strategy
6.2 Legal Issues
6.3 Analyst Outlook
7. Technology Landscape
-- 7.1.1 Industry Snapshot
-- 7.1.2 IT Spend
-- 7.1.3 Key Information Technology Trends
-- 7.2.1 IT Overview
-- 7.2.2 Key IT Technologies
-- 7.2.3 Recent IT Initiatives
-- 7.2.4 IT Outsourcing Engagements
-- 7.2.5 Key IT Management
-- 7.2.6 CIO/CTO Profile
-- About Us
-- Contact Us
Fig.1: Company Snapshot
Fig.2: Locations Listing on Map
Table.1: Ownership Structure
Table.2: List of Competitors
Table.3: Annual Statements
Table.4: Key Financial Highlights
Table.5: Region-wise Breakdown
Table.6: Product/Services Overview
Table.7: Mergers & Acquisitions
Table.8: Partnerships, Collaborations & Joint Ventures
Table.9: New Product Launches
Table.10: Business Expansion / Divestment
Table 11: IT Budgets
Table 12: Key IT Management (CIO / CTO)
Table 13: IT Deals undertaken in the past years