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Customer Experience Management (CEM) Market

Customer Experience Management (CEM) Market

  • ID : 57417427  |  
  • Published : Feb-2019  |  
  • Region : Global  |  
  • Pages : 140   |  
  • Publisher : Bizwit Research & Consulting LLP

Customer Experience Management (CEM) Market is valued USD 22.01 billion in 2016 is anticipated to grow USD 63.89 billion with the compounded annual growth of 12.57% over the forecast period 2018-2025.

New York 14 Aug 2018, As per the new research study conducted by Bizwit Research & Consulting, Global Customer Experience Management (CEM) market industry is poised to raise USD 63.89 billion by 2025. The major factors expected to augment the market are technological progressions in the cloud and big data analytics to manage, design, and improve end-to-end consumer experience process, growing espousal of customer experience management solutions to minimize the customer churn rate across the globe, and escalating requirements for the personalized experience by customers across different industries. Customer Experience Management (or CEM) is defined as the practice of designing and reacting to customer communications to meet and/or exceed customer expectations and, thus, raise customer satisfaction, advocacy, and loyalty.

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Global Customer Experience Management (CEM) Market Size Study By Analytical Tool (Text Analytics, EFM Software, Speech Analytics, Web Analytics, Others), By Touch Point Type (Social Media, Call Centers, Mobile, Stores, Email, Others), By Deployment (On-Premise, Cloud), By End-User, and By Regional Forecasts, 2018-2025

The industry is seeming to be fairly competitive. Some of the leading market players include CA Technologies, IBM Corporation, Clarabridge, Oracle Corporation, Medallia, Adobe Systems Incorporated, Avaya, Inc., Nokia Networks, Chime Technologies Inc., SAS Institute Inc. and so on. The fierce competitiveness has made these players spend in product developments to improve the customer’s requirements.

Key findings of the study:

The North American region accounted for the leading market share, more than XX % of the total market in 2016.

The Asia Pacific region will be the highest growing segment with respect to geographical segmentation, the region is likely to grow by XX% CAGR over the forecast period 2018-2025

Bizwit Research & Consulting LLP has considered following segments for the study:

By Analytical Tools:

Text Analytics

Enterprise Feedback Management (EFM) Software

Speech Analytics

Web Analytics

Other Analytics

Solutions

By Touch Point Type:

Social Media

Call Centers

Mobile

Stores

Web Services

Email

Others

By Deployment:

On-Premise

Cloud

By Vertical:

Retail

Banking, Financial Services & Insurance (BFSI)

Energy & Utilities

Healthcare

Manufacturing

IT & Telecom

Consumer Goods

Others

Regional Outlook:

North America

Europe

Asia Pacific

Latin America

Rest of the World

Chapter 1. Global Customer Experience Management (CEM) Market Definition & Scope

1.1. Research Objective

1.2. Market Definition

1.3. Scope of The Study

1.4. Years Considered for The Study

1.5. Currency Conversion Rates

1.6. Report Limitation

Chapter 2. Research Methodology

2.1. Research Process

2.1.1. Data Mining

2.1.2. Analysis

2.1.3. Market Estimation

2.1.4. Validation

2.1.5. Publishing

2.2. Research Assumption

Chapter 3. Executive Summary

3.1. Global & Segmental Market Estimates & Forecasts, 2015-2025 (USD Billion)

3.2. Key Trends

Chapter 4. Global Customer Experience Management (CEM) Market Dynamics

4.1. Growth Prospects

4.1.1. Drivers

4.1.2. Restraints

4.1.3. Opportunities

4.2. Industry Analysis

4.2.1. Porter’s 5 Force Model

4.2.2. PEST Analysis

4.2.3. Value Chain Analysis

4.3. Analyst Recommendation & Conclusion

Chapter 5. Global Customer Experience Management (CEM) Market by Analytical Tool

5.1. Market Snapshot

5.2. Market Performance – Potential Model

5.3. Customer Experience Management (CEM) Market, Sub Segment Analysis

5.3.1. Text Analytics

5.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.2. Enterprise Feedback Management (EFM) Software

5.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.3. Speech Analytics

5.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.4. Web Analytics

5.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

5.3.5. Other Analytics

5.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)

5.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 6. Global Customer Experience Management (CEM) Market by Touch Point Type

6.1. Market Snapshot

6.2. Market Performance – Potential Model

6.3. Customer Experience Management (CEM) Market, Sub Segment Analysis

6.3.1. Social Media

6.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.2. Call Centers

6.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.3. Mobile

6.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.4. Stores

6.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.5. Web Services

6.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.6. Email

6.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

6.3.7. Others

6.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)

6.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 7. Global Customer Experience Management (CEM) Market by Deployment

7.1. Market Snapshot

7.2. Market Performance – Potential Model

7.3. Customer Experience Management (CEM) Market, Sub Segment Analysis

7.3.1. On-Premise

7.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

7.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

7.3.2. Cloud

7.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

7.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 8. Global Customer Experience Management (CEM) Market by End-User

8.1. Market Snapshot

8.2. Market Performance – Potential Model

8.3. Customer Experience Management (CEM) Market, Sub Segment Analysis

8.3.1. Retail

8.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.1.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.2. Banking, Financial Services & Insurance (BFSI)

8.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.2.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.3. Energy & Utilities

8.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.3.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.4. Healthcare

8.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.4.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.5. Manufacturing

8.3.5.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.5.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.6. IT & Telecom

8.3.6.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.6.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.7. Consumer Goods

8.3.7.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.7.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

8.3.8. Others

8.3.8.1. Market estimates & forecasts, 2015-2025 (USD Billion)

8.3.8.2. Regional breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 9. Global Customer Experience Management (CEM) Market, Regional Analysis

9.1. Customer Experience Management (CEM) Market, Regional Market Snapshot (2015-2025)

9.2. North America Customer Experience Management (CEM) Market Snapshot

9.2.1. U.S.

9.2.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2. Canada

9.2.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.2.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3. Europe Customer Experience Management (CEM) Market Snapshot

9.3.1. U.K.

9.3.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2. Germany

9.3.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3. France

9.3.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4. Rest of Europe

9.3.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.3.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4. Asia Customer Experience Management (CEM) Market Snapshot

9.4.1. China Customer Experience Management (CEM) Market Size Estimates & Forecasts, 2015-2025 (USD Billion)

9.4.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2. India

9.4.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3. Japan

9.4.3.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.3.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4. Rest of Asia Pacific

9.4.4.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.4.4.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5. Latin America Customer Experience Management (CEM) Market Snapshot

9.5.1. Brazil

9.5.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2. Mexico

9.5.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.5.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6. Rest of The World

9.6.1. South America

9.6.1.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.1.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2. Middle East and Africa

9.6.2.1. Market estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.2. Analytical Tool breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.3. Touch Point Type breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.4. Deployment breakdown estimates & forecasts, 2015-2025 (USD Billion)

9.6.2.5. End-User breakdown estimates & forecasts, 2015-2025 (USD Billion)

Chapter 10. Competitive Intelligence

10.1. Company Market Share (Subject to Data Availability)

10.2. Top Market Strategies

10.3. Company Profiles

10.3.1. CA Technologies

10.3.1.1. Overview

10.3.1.2. Financial (Subject to Data Availability)

10.3.1.3. Product Summary

10.3.1.4. Recent Developments

10.3.2. IBM Corporation

10.3.3. Clarabridge

10.3.4. Oracle Corporation

10.3.5. Medallia

10.3.6. Adobe Systems Incorporated

10.3.7. Avaya, Inc.

10.3.8. Nokia Networks

10.3.9. Chime Technologies Inc.

10.3.10. SAS Institute, Inc.


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