BT Global Services Ltd. Company Profile

Company Overview:

BT Global Services Limited , a subsidiary of BT Group Plc, is a provider of managed network information technology (IT) services and professional services. The company’s products portfolio include BT Connect, BT Security, BT One, BT Contact, BT Compute and BT Advice. The company's services line includes calls and lines services; customer relationship management (CRM); information technology (IT) services; mobility services; network services; professional services; security and risk management; supply chain solutions; and unified communications services. The calls and lines services (BT One) include a range of packages such as business exchange lines, calls packages and value add analytics.

As part of the CRM (BT Contact), BT Global offers call and contact recording, cloud contact centers, inbound services, onsite contact centers, self-service and queue management platforms. BT Global's IT services (BT Compute) consist of BT datacenter services and professional services for IT. Mobility services of the company include field force automation; flexible working services; managed mobility services; and secure remote access. The company's network services (BT Connect) include application performance management; internet services; internet protocol (IP) address management; managed network services; network IQ; professional services for networks and virtual private network services.

The company's professional services (BT Advice) consist of CRM professional services; IT professional services; mobility professional services; networks professional services; and security professional services. The company offers security and risk management services under the name BT Assure. The company offers security services for business continuity, managed security, identity and access management, threat monitoring and web security. Supply chain solutions (BT Trace) include air logistics; asset tracking; end-to-end visibility and inventory management; Unified communications services (BT One) include conferencing and collaboration solutions; hosted UC services; IP telephony; and voice virtual private network.

BT Global offers its products and services to automotive, energy and resources, financial services, life sciences, manufacturing industries, travel, transport and logistics industries. The company operates in the Americas, Europe, Asia Pacific, the Middle East and Africa regions.

Scope of the Report

• About the Company - Historical Details, Current Ownership Structure and basic overview of BT Global Services Ltd. in terms of revenue, net income, and operating income.
• Financials - Details about BT Global Services Ltd. listing status, annual financial reports (for the past 5 years), key financial highlights and region wise and category wise breakdown of their net revenue.
• Products / Services - Listing of the company’s entire portfolio along with description of individual products / services providing a clear picture of their target audience.
• Company SWOT Analysis - Outlines BT Global Services Ltd.’s strengths, weaknesses, and opportunities and threats facing the company.
• Recent Developments - Showcases BT Global Services Ltd.’s recent developments including mergers, acquisitions, partnerships, collaborations, new product launches, investment and divestment plans.
• Strategic Evaluation - Provides an overview of BT Global Services Ltd.’s corporate goals and strategic initiatives and evaluates their outcomes along with outlining any persisting legal issues and outlook of our in-house analyst panel on the particular company.
• Technology Landscape - Details how the company allocates its IT budget across the core areas of its business, CIO/CTO Profile, Key IT Initiatives and Deals undertaken buy the company at present along with outlook.

Key Questions Answered

• What domain does BT Global Services Ltd. operate and what are key points about it?
• What is the product / service portfolio of BT Global Services Ltd.?
• How has BT Global Services Ltd. performed financially from the 2013?
• How does BT Global Services Ltd. rank among its peers in terms of revenue and market share?
• What are BT Global Services Ltd. strengths and weaknesses and what opportunities and threats does it face?
• What are BT Global Services Ltd.’s main growth strategies and how successful has the company been at implementing them?
• What is the in-house technical capability of BT Global Services Ltd.? Where does it procure / outsource it?

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